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Tuesday, April 14, 2020

Essential Gas, Electrical, Heating and Plumbing Services Available

With the Government advising against non-essential travel, we wanted to give you peace of mind that we’re still permitted to operate and attend all gas/electrical emergencies as all our engineers are classified as Key Workers and therefore deemed as an essential service. 

Read the Government’s full ‘stay at home’ coronavirus advice HERE

What we’re doing:

We’re still able to attend gas and electrical emergencies at home.

All our engineers are following government guidelines to keep you safe when they attend your home – they’ve been asked to:

  • Always keep two meters away from customers.
  • Use latex protective gloves
  • Use hand sanitizing gel
  • Wear a protective mask.

If you’re self-isolating with either confirmed or possible coronavirus (yours or a member of your household) – please let us know when you call us.  Further protection methods will be used to ensure the safety of the engineer.

In order to help stop the spread of the virus during this period, we have put restrictions on the types of work we will carry out and the types of clients we will attend to, this policy can be found throughout the wording on this page, in short though, the following notes should be observed:

  • To prevent cross contagion, engineers will dispose of gloves and potentially other PPE worn whilst in your property in your waste bin, these items would not have been worn in any other client's property.
  • Engineers with sneezes and coughs are being told to stay at home, we are paying our engineers to stay at home so they do not feel under pressure to attend if they have any symptoms.
  • Clients are requested to keep a gap of 2m between them and the engineer.
  • Clients are requested to retreat into another room of the property once an engineer has been shown where they need to access whilst the works are carried out. We understand personal security concerns, and we are happy for doors to be left open, we just want to maintain the largest gap practically possible between people.
  • We will not require signatures from clients during this period, however we may take photographic evidence of works completed.
  • Engineers will keep visits to a minimum, all paperwork and followup work will be completed away from client premises in their vans or when they get home.
  • Self isolating and vulnerable customers are being asked to declare this prior to visitation. We have split our workforce and we have a dedicated engineer undertaking self isolating clients to reduce the risk of contamination for those which are in social distancing.

Please be understanding in these difficult times – we’re doing everything we can to keep customers and colleagues safe and keep our services running as usual.

We operate a 24/7/365 emergency call out service. If you need immediate assistance please call 07956 170 1701.

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